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We recognise that our customers are the lifeblood of our business, and that purchasing a premium brand vehicle should always be a pleasurable and rewarding experience.
As your delivery draws closer your Sales Executive will remain in contact with you, keeping you abreast of any developments and making all the arrangements necessary for the handover at your preferred time.
We are committed to customer satisfaction and therefore try to ensure that our people, premises and service levels meet customers’ expectations.
We constantly monitor all customer feedback, and none is more important than the initial experience in dealing with our sales team. If you have any observations regarding your experience please advise Chris Wilson, General Manager, or myself.
Julie Ablett
Customer Relations Manager
Telephone 0151 559 3000 |
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Please don’t forget |
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| 1 |
Your Part-Exchange Documentation |
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If you are part-exchanging a vehicle, we will require the spare keys, registration document (V5) and, if applicable, a current MOT certificate prior to delivery.
This is particularly important when a personalised number plate is involved, your Sales Executive should have a photocopy of these documents at the time of order. |
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Your Payment |
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Due to insurance restrictions, and our legal obligations to the Inland Revenue, we are unable to accept cash (i.e. banknotes) or credit card as payment. Company, or personal cheques and bank or building society drafts must be cleared prior to delivery. This will take at least seven banking days. |
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Your Finance |
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If we arrange finance on your behalf, you will be able to sign documentation at the point of delivery, although deposits will need to be cleared as detailed in the payment section.
Your Sales Executive or Business Manager, will discuss the requirements of the finance company concerned with regard to additional documentation needed to complete the finance transaction. These are normally driving licence, utility bills, banks statements and the like.
If you arrange your own finance, you will need to ensure that your chosen provider has arranged for cleared funds to be with us prior to delivery. |
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Thank you again for choosing Hatfields |
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